Refund policy

Effective April 9, 2026

We have a 30-day return policy. The 30-day return period begins on the delivery date for orders shipped to the customer, on the pickup date for orders purchased online with local pickup selected at checkout, and on the purchase date for orders purchased in person at our location.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, simply visit our automated returns center, and follow the instructions. You can always contact us for any return questions at support@magmafitness.com. Items sent back to us without first requesting a return and receiving return authorization will not be accepted.

Order Type and Return Method

Online orders shipped to the customer:
The return period begins on the delivery date. Returns must normally be shipped back to us unless we approve an in-person return in writing in advance.

Online orders with local pickup:
The return period begins on the pickup date. Returns must normally be made in person unless we approve a shipped return in writing in advance.

In-person purchases at our location:
The return period begins on the purchase date. Returns must normally be made in person unless we approve a shipped return in writing in advance.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products, special-order items, gift cards, clearance or final sale items, and any item that has been used, assembled, modified, or is not in its original condition and packaging. Please contact us if you have questions about a specific item before placing your order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

• Original shipping charges and any shipping insurance are non-refundable.
• Oversized and freight-shipped items are subject to return shipping costs.
• If an order is returned or abandoned due to unpaid import duties, the refund will be processed excluding:
  • Outbound shipping costs
  • Return shipping costs
  • Import duties and taxes (whether prepaid or due upon arrival)
  • Any other costs incurred due to the return

Import duties are non-refundable under any circumstances. Please instead contact your local tax authority if you would like to seek a refund for duties.

Shipping
Customers are responsible for paying return shipping costs unless the return is due to a damaged, defective, or incorrect item. Original shipping charges are non-refundable. Depending on your location, the time it may take for your exchanged product to arrive may vary. We recommend using a trackable shipping service with insurance. We do not guarantee that we will receive your returned item.